Support
We’re here when you need us
Ask Mia herself first — she solves most things instantly. If you can’t work it out together, we’ve got your back.
Mia DM
The fastest channel: simply ask your question in your own Mia DM chat. Mia solves most technical and practical questions instantly, 24/7.
For account matters, invoices, or when something really won’t work: email info@mia-automation.com. A human will reply.
Outage?
Suspect an outage in your environment? Email with “outage” in the subject — those reports get priority, also outside office hours.
Response times
| Type of question | Response |
|---|---|
| Outage / environment unreachable | ASAP, usually within a few hours — monitoring typically spots outages before you do |
| Account, invoices, cancellation | Within 2 business days |
| Other questions and ideas | Within 2 business days |
Feedback or an idea? You can also use the feedback form at /feedback — we read everything.