What you can count on
No fine print with asterisks — just exactly what we do to keep your environment running, and what happens if something breaks anyway.
24/7 monitoring
Every customer environment is monitored automatically, day and night. If something fails, we know before you notice.
Self-healing
Watchdogs automatically restart stalled services, usually within minutes — without human intervention.
Nightly backups
Encrypted backups to external storage every night, separate from our own servers. A full copy of your environment every week.
Honest communication
During an outage we reach out proactively: what is happening, what we are doing and when it is resolved. Even when it was our fault.
Availability
Everything is designed for continuous operation: isolated environments per customer, automatic restart on failure and daily checks. Our target is 99.5% monthly availability per customer environment, measured per calendar month and excluding announced maintenance.
Maintenance
Planned maintenance takes place outside office hours and — if it may be noticeable — is announced in advance via Mia DM or email. Security updates that cause no interruption are installed continuously.
Incidents
During an outage we start recovery immediately and keep you informed until resolved. After a major incident we share a short write-up: what happened, how we fixed it and what we change to prevent recurrence.
Remedies
At this stage we do not offer a financial uptime guarantee — that would be a promise on paper rather than in practice. If the availability of your environment seriously degrades through our fault, we will compensate reasonably, for example with extra Mia Credits or an extension of your period. Contact us via /support.